Frequently Asked Questions
Where is Outrep based?
Outrep is based in Asia, but we collaborate with manufactures from the US, China, Europe, and Australia to fulfill orders globally.
What payment methods do you accept?
We accept a variety of payment methods, IIncluding Credit/Debit card via PayPal, cryptocurrency payments such as USDC, PYUSD, SOL . All prices are listed in USD, but your payment will be processed in your local currency, and cryptocurrency you choose.
How long does shipping take?
Shipping times vary depending on your location and the supplier. Typically, orders are processed within 2-3 business days, with delivery times ranging from 7-14 business days for international orders. You will receive a tracking number once your order is shipped.
Do you offer international shipping?
es, we offer international shipping. Outrep products are available for purchase worldwide.
What is your return policy?
We accept returns for misprinted, damaged, or defective items within 30 days of receipt. If your item qualifies for a return, please contact us with your order number and a photo of the issue. Due to the nature of print-on-demand, we do not accept returns or exchanges for buyer’s remorse or incorrect size selection, so please ensure you consult our size guide before purchasing.
How can I contact the costumer service?
If you have any questions or concerns, please reach out to our customer service team via email at [rubin@out-rep.com) or through our Contact Us page. We’re here to help!
Yes, we regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.